Terms and Conditions

The boring stuff

 

Virtual Parties –

  1. StarDust Kids Terms and Conditions apply to any booking made with the Company, StarDust Kids. By making a booking with the Company, StarDust Kids, it is assumed that the Client has read, understood and agreed to the Terms and Conditions.
  2. All deposits and payments are non-refundable.
  3. Cancellations or rescheduling of virtual bookings will incur a fee of 50% of the total party price.
  4. Children are to be supervised by a responsible adult at all times.
  5. StarDust Kids Pty Ltd takes no liability and is not responsible for any technical of connection difficulties experienced by guests at the virtual party.
  6. Whilst the company, StarDust Kids, and the Entertainer/s take every precaution to ensure that every game and activity is safe and appropriate for the children, the company, StarDust Kids, and the Entertainer/s can not be held responsible for the safety or well being of any of the children in attendance at any point throughout the party. Any injuries incurred during the party are the sole responsibility of the Client. The company, StarDust Kids, and the Entertainer/s cannot be at any time held responsible.
  7. The Client is responsible for all the children attending the party and must ensure they behave in the proper manner at all time. In the event of a child behaving in an unacceptable manner as determined by the Company, StarDust Kids, or the Entertainer/s, The Entertainer may ask the client to remove with the child from the online party in order to minimise the disruption to the entertainment provided.
  8. Whilst we show many costumes on our website, we are unable to show our full range. To maintain our high standards, StarDust Kids reserves the right to send an alternative costume to what is represented on our website.
  9. StarDust Kids reserves the right to upload any feedback received from our clients including names to our website unless explicitly advised otherwise by the client.

 

Onsite Parties –

  1. StarDust Kids Terms and Conditions apply all booking made with the Company, StarDust Kids. By making a booking with the Company, StarDust Kids, it is assumed that the Client has read, understood and agreed to the Terms and Conditions.
  2. Cancellations and changes must be received outside of 10 business days, within business hours ( Monday – Friday, 9.30am – 5.30pm) before the agreed party date. Failure to cancel, reschedule or make changes outside of 10 business day before the agreed party date will result in the loss of 50% any deposits made. The remaining 50% will be retained by StarDust Kids to be used on any future booking made with StarDust Kids within 1 year.
  3. Should NSW return to lockdown, the above condition will be superseded by the following – all parties falling within the lockdown period of time will not loose any deposit, and the funds will be held on file for 1 year to be used for a rescheduled / new party. Please note that no refund will be given.
  4. Cancellations or rescheduling made on the day or weekend of the party / booking will result in the loss of 100% of any deposits made.
  5. Whilst StarDust Kids are taking additional measures to reduce the risk of covid-19 at our parties, this is not to be considered a 100% guarantee that all risk has been removed, or that covid-19 will not be present at the party.
  6. The client agrees that StarDust Kids and their entertainers will not in any way be liable to the client or any other person for any illness, damage, loss or injury suffered by the client or any other persons while participating in the event.
  7. Due to covid-19 the following guidelines must be adhered to at all times.                                 – 
    • A maximum of 20 people (excluding the entertainer) including both children & adults at park locations.
    • A maximum of 20 people (excluding household members & the entertainer) including both children & adults at private residences.
    • A maximum of 50 people at restaurants, cafes and clubs.
    • Party must be located in an outside space where possible, or if being held in a restaurant, cafe or club, the venue must adhere to the 4 square meter per person rule.
    • Party space must allow for 4 square meters minimum per person regardless of location.
    • If the party is being held in a restaurant, cafe or club, the entertainer is to be given an open space to run the entertainment that allows for social distancing and is a minimum of 2 meters away from adults.
    • Games and activities within the party may vary for guests safety where the entertainer sees fit.
    • No face painting will take place to allow social distancing.
    • No group photos will take place to allow social distancing.
    • All payments must be made in full prior to the party as we will not be accepting cash.
    • Entertainers will at no time be asked to breach the StarDust Kids covid-19 safe policy or NSW law.
    • Failure to adhere to any of the above guideline, or the StarDust Kids covid-19 safe policy may result in the immediate ceasing of entertainment.
    • Entertainers at present will be unable to move entertainment to an inside location due to bad weather. This should be considered when choosing the party location and we strongly recommend choosing a park with a covered area as no refund will be given due to weather.
    • No refund will be given where entertainment has been terminated to due to a breach of our covid-19 safe policy or of NSW laws.
  8. The Company, StarDust Kids requires the Client to provide at least 2 responsible adults to be present throughout the duration of the party. They will remain liable for the safety of all guests throughout the duration of the party.
  9. The Company, StarDust Kids, and the Entertainer/s shall not be held responsible for any injury, damage or loss of property during the party howsoever caused.
  10. The Client is responsible for all the children attending the party and must ensure they behave in the proper manner at all time. In the event of a child behaving in an unacceptable manner as determined by the Company, StarDust Kids, or the Entertainer/s, The Entertainer may ask the client to remove with the child from the activities in order to minimise the disruption to the entertainment provided.
  11. Our Entertainers are there to entertain and should not be at any point used as baby sitters. The children and their safety remain the responsibility of the Client throughout the party.
  12. Whilst the company, StarDust Kids, and the Entertainer/s take every precaution to ensure that every game and activity is safe and appropriate for the children, the company, StarDust Kids, and the Entertainer/s can not be held responsible for the safety or well being of any of the children in attendance at any point throughout the party. Any injuries incurred during the party are the sole responsibility of the Client. The company, StarDust Kids, and the Entertainer/s cannot be at any time held responsible.
  13. The $180.00 package excludes gst, which will be added at time of booking. The package only applies for Monday – Thursday parties outside of peak seasons as determined by StarDust Kids.
  14. Travel fees may apply to some locations. You will be notified of any travel fees prior to booking. If however your booking location changes after you have booked, StarDust Kids reserves the right to add an additional travel fee should it be required.
  15. Whilst we show many costumes on our website, we are unable to show our full range. To maintain our high standards, StarDust Kids reserves the right to send an alternative costume to what is represented on our website.
  16. StarDust Kids reserves the right to upload any feedback received from our clients including names to our website unless explicitly advised otherwise by the client.
  17. Discount codes must be quoted at time of booking, and can not be used retroactively on existing bookings.

If you have any queries or questions regarding the terms and conditions,
please do not hesitate to contact us by email at info@stardustkids.com.au or by telephone on 02 9557 9772