Terms and Conditions

The boring stuff

 

Onsite Private Parties –

  1. StarDust Kids Terms and Conditions apply all booking made with the Company, StarDust Kids. By making a booking with the Company, StarDust Kids, it is assumed that the Client has read, understood and agreed to the Terms and Conditions.
  2. Cancellations and changes must be received outside of 10 business days, within business hours ( Monday – Friday, 9.30am – 5.30pm) before the agreed party date. Failure to cancel, reschedule or make changes outside of 10 business day before the agreed party date will result in the loss of 50% any deposits made. The remaining 50% will be retained by StarDust Kids to be used on any future booking made with StarDust Kids within 1 year.
  3. Cancellation made outside of 10 business days will not incur any charges. The full deposit amount will be will be retained by StarDust Kids to be used on any future booking made with StarDust Kids within 1 year. No refunds will be offered.
  4. Should NSW return to lockdown, the above condition will be superseded by the following – all parties falling within the lockdown period of time will not loose any deposit, and the funds will be held on file for 1 year to be used for a rescheduled / new party. Please note that no refund will be given.
  5. Should NSW reintroduce Covid-19 restrictions that allow for gatherings gatherings of 20 people or more, this is considered to be a reasonable number to host a party and so our standard cancellation and rescheduling terms and conditions will still apply.
  6. Should NSW reintroduce Covid-19 restrictions that limit gatherings to under 20 people in total there will be no loss of any deposit should the party be cancelled / rescheduled, and the funds will be held on file for 1 year to be used for a rescheduled / new party. Please note that no refund will be given.
  7. Cancellations or rescheduling made on the day or weekend of the party / booking will result in the loss of 100% of any deposits made.
  8. Whilst StarDust Kids are taking additional measures to reduce the risk of covid-19 at our parties, this is not to be considered a 100% guarantee that all risk has been removed, or that covid-19 will not be present at the party.
  9. The client agrees that StarDust Kids and their entertainers will not in any way be liable to the client or any other person for any illness, damage, loss or injury suffered by the client or any other persons while participating in the event.
  10. The Company, StarDust Kids requires the Client to provide at least 2 responsible adults to be present throughout the duration of the party. They will remain liable for the safety of all guests throughout the duration of the party.
  11. The Company, StarDust Kids, and the Entertainer/s shall not be held responsible for any injury, damage or loss of property during the party howsoever caused.
  12. The Client is responsible for all the children attending the party and must ensure they behave in the proper manner at all time. In the event of a child behaving in an unacceptable manner as determined by the Company, StarDust Kids, or the Entertainer/s, The Entertainer may ask the client to remove with the child from the activities in order to minimise the disruption to the entertainment provided.
  13. Our Entertainers are there to entertain and should not be at any point used as baby sitters. The children and their safety remain the responsibility of the Client throughout the party.
  14. Whilst the company, StarDust Kids, and the Entertainer/s take every precaution to ensure that every game and activity is safe and appropriate for the children, the company, StarDust Kids, and the Entertainer/s can not be held responsible for the safety or well being of any of the children in attendance at any point throughout the party. Any injuries incurred during the party are the sole responsibility of the Client. The company, StarDust Kids, and the Entertainer/s cannot be at any time held responsible.
  15. The $180.00 package excludes gst, which will be added at time of booking. The package only applies for Monday – Thursday parties outside of peak seasons as determined by StarDust Kids.
  16. Travel fees may apply to some locations. You will be notified of any travel fees prior to booking. If however your booking location changes after you have booked, StarDust Kids reserves the right to add an additional travel fee should it be required.
  17. Whilst we show many costumes on our website, we are unable to show our full range. To maintain our high standards, StarDust Kids reserves the right to send an alternative costume to what is represented on our website. Costumes and Equipment can also get damaged, and so StarDust Kids reserves the right to make changes to the costume and equipment supplied to ensure the smooth running of the party.
  18. StarDust Kids reserves the right to upload any feedback received from our clients including names to our website unless explicitly advised otherwise by the client.
  19. Discount codes must be quoted at time of booking, and can not be used retroactively on existing bookings.
  20. Discount codes our clients are sent last only 4 weeks after they are received by the client or expire on the last day of each month with the earliest date of the two being applied.

 

Onsite Corporate Parties –

  1. The Company will provide entertainer/s for the Event (the Entertainers). The Entertainers will provide professional standard entertainment suitable for children of ages from 3 years old to 10 years old. The Company and the Entertainers may determine what is considered to be appropriate entertainment based on the children’s demographic on the day of the Event. The entertainment may include games, parachute games, magic, balloon modelling and dancing.
  2. Cancellations / postponements made by the Client must be received at least 4 weeks before the Event date. Failure to cancel / postpone at least 4 weeks before the Event date will result in the loss of any deposits made and/or a minimum charge of 50% of the total event price being charged.
  3. The Company requires the Client to provide at least 1 responsible adult per 25 children to be present throughout the duration of the Event.
  4. The Company and the Entertainer/s shall not be held responsible for any injury, damage or loss of property during the Event howsoever caused.
  5. The Client must use all reasonable endeavours to ensure that all of the children attending the Event behave in a proper manner during the Event at all times. In the event of a child behaving in an unacceptable manner as determined by The Company, or The Entertainer/s, The Entertainer may ask The Client to deal with the child in an appropriate manner in order to minimise the disruption to the entertainment provided.
  6. The Entertainers are provided to entertain and should must not be at any point used as baby sitters or care givers. The children remain the responsibility of The Client throughout the party/event.
  7. Whilst the Company and the Entertainer/s take every precaution to ensure that every game and activity is safe and appropriate for the children, including complying with all applicable laws, The Company and the Entertainer/s can not be held responsible for the safety or well being of any of the children in attendance at any point throughout the Party / Event. Any injuries incurred during the party are the sole responsibility of The Client. The Company and the Entertainer/s cannot be at any time held responsible.
  8. This agreement shall be governed by the laws of New SouthWales and the parties submit to the non-exclusive jurisdiction of the courts of that State.
  9. The Company maintains the right to cancel any booking at any point if circumstances beyond the reasonable control of the Company occur. The Company agrees that in this case, all deposits shall be returned to The Client in full.
  10. In the event of cancellation by The Client, any pre paid expenses made by The Company will not be refunded to the Client.
  11. If the Client wishes to reschedule, postpone or cancel the Event, all changes, postponements or cancellations must be made and confirmed through the Company. Failure to make changes, postpone or cancellations at least 4 weeks before the original booking date will result in a change / postponement / cancellation fee of 50% of the agreed event price being charged.
  12. Cancellations, postponements or rescheduling made the week or day of the party / booking will result in the loss of 100% of any payments made and/or a minimum charge of 100% of the total event price being charged. .
  13. Should NSW return to lockdown, the above conditions will be superseded by the following – all parties falling within the lockdown period of time will not loose any deposit, and the funds will be held on file for 1 year to be used for a rescheduled / new party. Please note that no refund will be given.
  14. Whilst StarDust Kids are taking additional measures to reduce the risk of Covid-19 at our parties, this is not to be considered a 100% guarantee that all risk has been removed, or that Covid-19 will not be present at the party. At no point can StarDust Kids be held liable for the transmission or potential infection of Covid-19.
  15. Clients must ensure that the NSW guidelines regarding Covid-19 such as number of guests and space must be adhered to and that entertainers must not be asked to breach the NSW law or the StarDust Kids Covid-19 Safe Policy found on our website. Failure to adhere to the policy or law may result in the immediate ceasing of entertainment in which case no refund will be given.
  16. There shall be no advertising relating to entertainment supplied by the Company under this agreement. This includes but is not limited to online, print, radio or television advertisement and promotions unless first agreed by the Company in writing.
  17. Parking will be provided by the Client at no cost the Company or The Entertainers. If parking is unable to be provided, any charges incurred by the Company or The Entertainers will be paid for by the Client within 1 week of the Event date. These charges will be in addition to the original agreed Event price.

 

Virtual Parties –

  1. StarDust Kids Terms and Conditions apply to any booking made with the Company, StarDust Kids. By making a booking with the Company, StarDust Kids, it is assumed that the Client has read, understood and agreed to the Terms and Conditions.
  2. All deposits and payments are non-refundable.
  3. Cancellations or rescheduling of virtual bookings will incur a fee of 50% of the total party price.
  4. These terms and conditions are to be shared with all guests attending the party or workshop.
  5. It is the sole responsibility of the Client to share these terms and conditions with ALL of the guests attending the virtual party.
  6. Children are to be supervised by a responsible adult at all times.
  7. StarDust Kids Pty Ltd takes no liability and is not responsible for any technical of connection difficulties experienced by guests at the virtual party.
  8. Whilst the company, StarDust Kids, and the Entertainer/s take every precaution to ensure that every game and activity is safe and appropriate for the children, the company, StarDust Kids, and the Entertainer/s can not be held responsible for the safety or well being of any of the children in attendance at any point throughout the party. Any injuries incurred during the party are the sole responsibility of the Client. The company, StarDust Kids, and the Entertainer/s cannot be at any time held responsible.
  9. StarDust Kids pty ltd and its entertainers can not be held responsible for any injury or damage to third parties.
  10. The Client is responsible for all the children attending the party and must ensure they behave in the proper manner at all time. In the event of a child behaving in an unacceptable manner as determined by the Company, StarDust Kids, or the Entertainer/s, The Entertainer may ask the client to remove with the child from the online party in order to minimise the disruption to the entertainment provided.
  11. Whilst we show many costumes on our website, we are unable to show our full range. To maintain our high standards, StarDust Kids reserves the right to send an alternative costume to what is represented on our website.
  12. StarDust Kids reserves the right to upload any feedback received from our clients including names to our website unless explicitly advised otherwise by the client.
  13. By joining the Virtual / Zoom party, the Client and Guest/s agree to the terms and conditions stated above, and all other terms and conditions stated on StarDust Kids website.

 

 

If you have any queries or questions regarding the terms and conditions,
please do not hesitate to contact us by email at info@stardustkids.com.au or by telephone on 02 9557 9772