Covid-19 Safe Policy

It’s Safe To Party… Safely!

StarDust Kids are committed to the safety of our clients, their guests and our staff. To ensure this we have introduced the following Covid-19 safe policy, so everyone can still party and have fun, whilst looking after themselves and those around them.

Below you will find information on our Covid-19 safe policy. The policy has been created in line with both the NSW Government’s social distancing restrictions, and the Federal Government’s health advice. Please note, this below information may be subject to change at any time without notice, based on government guidelines.

Party Structure & Requirements –

In order to provide covid-19 safe party packages, we have adjusted our parties to ensure the safety of all attendees. Below you will find the key requirements to host a covid-19 safe party.

  • We are currently offering 1 hour packages only.
  • A maximum of 10 people including both children & adults.
  • Party must be located in an outside space.
  • Party space must allow for 4 square meters minimum per guest.
  • Social distancing will be observed by the entertainer.
  • No face painting will take place.
  • No group photos will take place.
  • Games and activities within the party may vary for guests safety where the entertainer sees fit.
  • All payments must be made in full prior to the party, as we will not be accepting cash.

Entertainer Responsibilities –

Our entertainers are highly trained professional performers. They are committed to delivering fun and exciting kids entertainment in a safe environment. To ensure the safety of all attendees, our entertainers will follow the StarDust Kids covid-19 safe policy, whilst also observing the following precautions;

  • Confirm guest numbers with client during pre party client call.
  • Discuss party space and structure with client during pre party client call.
  • Ensure hands are washed / sanitised before entering the party.
  • Ensure they are practicing social distancing.
  • Run a space appropriate party program.
  • Not include face painting or fake tattoos.
  • Not include group photos.

Client Responsibilities –

We want your next kids party to be fun, exciting and safe. To ensure the safety of both your guests and our entertainers, we ask that you please read and observe the following requirements;

  • A maximum of 10 guests including both children & adults.
  • The party will be located in an outside space.
  • The party location must allow for 4 square meters minimum per guest.
  • Children remain the responsibility of their parents or the party host.
  • Children will be encouraged to practice social distancing.
  • Any Children behaving in an unsafe or inappropriate manor will be managed by the client.
  • We recommend children are told in advance they will be unable to hug / hi five the entertainer to avoid disappointment.
  • Entertainers are at no point to be treated as care givers.
  • Entertainers are not to be ask to breach this covid-19 safe policy or state laws.
  • Clients are to notify the StarDust Kids office immediately should they become aware of any of the party attendees testing positive for covid-19.
  • Payment made in full at time of booking.

Office Responsibilities –

We want to make planning your next party a breeze! Our office team are here to help and are happy to answer any questions you might have. We are also taking active steps to ensure we are able to deliver covid-19 safe parties by observing the following.

  • Giving clear guidelines in how to host a covid-19 safe party.
  • Regularly monitoring of government advice, and updating our policy accordingly.
  • The regular cleaning of equipment.
  • Weekly washing of costumes.
  • Observing social distancing within our office.
  • Notifying all staff and clients to changes to the covid-19 safe policy.
  • Notifying all clients immediately should we become aware of your entertainer testing positive for covid-19.

Whilst we understand that eliminating all risks around covid-19 are not 100% possible, it’s our belief that the above precautions will help to dramatically minimise the risk of exposure and ensure that your next party is a safe environment for all.

Covid-19 Safe Parties Terms & Conditions –

Below you will find our updated terms and conditions.

  1. StarDust Kids Terms and Conditions apply all booking made with the Company, StarDust Kids. By making a booking with the Company, StarDust Kids, it is assumed that the Client has read, understood and agreed to the Terms and Conditions.
  2. Cancellations and changes must be received outside of 10 business days, within business hours ( Monday – Friday, 9.30am – 5.30pm) before the agreed party date. Failure to cancel, reschedule or make changes outside of 10 business day before the agreed party date will result in the loss of 50% any deposits made. The remaining 50% will be retained by StarDust Kids to be used on any future booking made with StarDust Kids within 1 year.
  3. Cancellations or rescheduling made on the day or weekend of the party / booking will result in the loss of 100% of any deposits made.
  4. Whilst StarDust Kids are taking additional measures to reduce the risk of covid-19 at our parties, this is not to be considered a 100% guarantee that all risk has been removed, or that covid-19 will not be present at the party.
  5. Due to covid-19 the following guidelines must be adhered to at all times.                                 – 
    • A maximum of 10 people including both children & adults.
    • Party must be located in an outside space.
    • Party space must allow for 4 square meters minimum per guest.
    • Games and activities within the party may vary for guests safety where the entertainer sees fit.
    • No face painting will take place to allow social distancing.
    • No group photos will take place to allow social distancing.
    • All payments must be made in full prior to the party as we will not be accepting cash.
    • Entertainers will at no time be asked to breach the StarDust Kids covid-19 safe policy or NSW law.
    • Entertainers at present will be unable to move entertainment to an inside location due to bad weather. This should be considered when choosing the party location and we strongly recommend choosing a park with a covered area as no refund will be given due to weather.
    • Failure to adhere to any of the above guideline, or the StarDust Kids covid-19 safe policy may result in the immediate ceasing of entertainment.
    • No refund will be given where entertainment has been terminated to due to a breach of our covid-19 safe policy or of NSW laws.
  6. The Company, StarDust Kids requires the Client to provide at least 2 responsible adults to be present throughout the duration of the party. They will remain liable for the safety of all guests throughout the duration of the party.
  7. The Company, StarDust Kids, and the Entertainer/s shall not be held responsible for any injury, damage or loss of property during the party howsoever caused.
  8. The Client is responsible for all the children attending the party and must ensure they behave in the proper manner at all time. In the event of a child behaving in an unacceptable manner as determined by the Company, StarDust Kids, or the Entertainer/s, The Entertainer may ask the client to remove with the child from the activities in order to minimise the disruption to the entertainment provided.
  9. Our Entertainers are there to entertain and should not be at any point used as baby sitters. The children and their safety remain the responsibility of the Client throughout the party.
  10. Whilst the company, StarDust Kids, and the Entertainer/s take every precaution to ensure that every game and activity is safe and appropriate for the children, the company, StarDust Kids, and the Entertainer/s can not be held responsible for the safety or well being of any of the children in attendance at any point throughout the party. Any injuries incurred during the party are the sole responsibility of the Client. The company, StarDust Kids, and the Entertainer/s cannot be at any time held responsible.
  11. The $180.00 package excludes gst, which will be added at time of booking. The package only applies for Monday – Thursday parties outside of peak seasons as determined by StarDust Kids.
  12. Travel fees may apply to some locations. You will be notified of any travel fees prior to booking. If however your booking location changes after you have booked, StarDust Kids reserves the right to add an additional travel fee should it be required.
  13. Whilst we show many costumes on our website, we are unable to show our full range. To maintain our high standards, StarDust Kids reserves the right to send an alternative costume to what is represented on our website.
  14. StarDust Kids reserves the right to upload any feedback received from our clients including names to our website unless explicitly advised otherwise by the client.
  15. Discount codes must be quoted at time of booking, and can not be used retroactively on existing bookings.

If you have any queries or questions regarding the terms and conditions,
please do not hesitate to contact us by email at info@stardustkids.com.au or by telephone on 02 9557 9772